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CUSTOMER SATISFACTION IS THE FOUNDATION OF OUR SUCCESS

We recognize the significance of reliable imaging for your patients and your staff. Our customer service department understands the sensitive environments you and your equipment work in.

Our team is committed to providing the best customer service experience,
getting you back on your feet as quickly as possible.

Need service now? Contact Us.
GLOBAL CONTACT INFORMATION
A MINI C-ARM THAT WORKS FOR YOU
PROTECT YOUR INVESTMENT
Keep your Orthoscan products up-to-date and operational with our direct Extended Service Packages.
ALL SERVICE PACKAGES DELIVER
  • Nationwide coverage from our direct Field Service Engineers*
  • Comprehensive service for the lifespan of your product
  • Fast, Flexible, and reliable service that fits your schedule
  • 24-hour toll-free customer service
  • Parts inventory in the US delivered within 24 hours
  • Extended Service Packages
  • Gold Basic
  • Platinum Elite
    • Comprehensive periodic maintenance
    • Parts and labor coverage
    • Glassware coverage
      (Flat-Panel Detector, X-Ray, Tube/Generator & Monitors)
    • *
*15% discount towards glassware services (Flat-Panel Detector, X-Ray, Tube/Generator & Monitors) for Gold Elite packages only.
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Monday - Friday, 7am - 5pm, local time, excludes holidays.
*Extended Service Packages listed are exclusive to US customers. Global customers, please contact your local distributor for extended support options.
Comprehensive preventive maintenance, one visit per year for the duration of the contract term. Includes all labor and travel expenses (excluding Alaska and Hawaii) during normal working hours to complete one service visit (excludes parts). Scheduled at Orthoscan’s convenience or performed during a customer requested service call. Allow 2 weeks for scheduling.
COMPREHENSIVE TRAINING PROGRAMS
Have an expert on site to keep your Orthoscan unit running smoothly.
Our service training is available in two packages for your staff members.
  • TECHNICAL SERVICE TRAINING
    • Designed for technicians handling escalated service issues
    • In-depth instruction on the design and configuration of Orthoscan mini C-arms
    • Hands on training covering service
    • Calibration - from troubleshooting to fault
    • Detection - based on real error cases
  • BIOMEDICAL TRAINING
    • Designed for hospital technicians
    • Basic overview of maintenance procedures for Orthoscan mini C-arms
    • Covers essential functionality of different hardware and software versions
    • Equips in-house technicians to solve the most commonly encountered issues quickly and efficiently
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WORKSHEETS
DICOM Modality Form (0.3 MB)